Frequently Asked Questions

Read our frequently asked questions for quick answers to your queries!

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What Shipping Methods Are Available?

For Now, we have only COD (cash on delivery) Service for our customers. And a trustworthy and reliable logistics partners. Because we always aim at sending the products as fast we could. Still, we are working to improve our service to give our customers a more better platform.

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How Long Will it Take To Get My Package?

We strive to deliver products purchased from DeskShop in excellent condition and in the fastest time possible. But mostly it depends on your region or city.

However, your Product will be deliver in 2 to 3 Working Days.

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Do I Need To Type My Address Every Time I Order?

No! You don’t need to type the address every time you place an order, and we don’t forget our customers! An address once used will be saved in My Account -> My address. You can go to your saved addresses and modify your default Shipping (delivery) address and Billing address.You can also add more addresses using ‘Add a new address’ button. You can select any of the addresses instead of typing the shipping address while you are ordering.

Only if you have created your account on Deskshop.pk .

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Do I Need A Account To Place Order?

No! You don’t need a account to place an order. But having a account is highly recommended. You will have a lot of opportunities on your account. You will not have to type the address every time you place an order. You will get the coupons codes occasionally.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”FAQ Second Version” font_container=”tag:h2|font_size:40px|text_align:center|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1458140045264{margin-top: 30px !important;margin-bottom: 10px !important;}”][/vc_column][/vc_row][vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”How Do I Place an Order?” el_id=”1459864700197-4c554837-f084″]1. Explore your favorite online Shopping destination and select the product of your choice.

2. In the next step, it is always advisable to check the product description, Size Chart, Expected delivery date and other specifications.

After carefully examining all the details, Select the quantity of products or select the size and click on ”Add to Cart” Button.

3. Once your Product has been successfully added to the Cart, click on ”View cart” or Simply Go to the ”Cart” to get the Order Summary and Place an Order.

4. Enter the Deskshop Voucher/Discount Coupon if applicable, See the calculated amount included delivery charges(Which may be increased or decreased according to situation, we will call you for the assurance of total charges and for further information) , then click on the ”Proceed to Checkout button”.

5. NOW Carefully enter your Complete Address along with the Other necessary information, You can also send us a special note in which you can tell us about your order product.

6. Have a last look at your Order and check all the details once again before placing an order.

YOUR ORDER IS PLACED!!!

You will now receive a confirmation mail and a SMS from Team Deskshop.pk.[/vc_toggle][vc_toggle title=”Will I get a call before delivery is attempted?”]The day we will attempt to deliver your order, we may notify you via an SMS or a call. Additionally, we will call you if we are unable to locate your address.[/vc_toggle][vc_toggle title=”I was not home when the courier person tried to deliver the order. How can I get my order now?”]The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you.

P.S- If we fail to deliver your order after 3 attempts, the product(s) will return back to us and your order will automatically get cancelled.[/vc_toggle][vc_toggle title=”Which courier company will deliver my order? Can I choose my preferred courier company?” el_id=”1459864577831-bdb5bc1a-4a98″]To assure you the best possible service, we have a team of trust-worthy courier partners, who work hard round the clock, just for you! You will be informed about the courier company via SMS once your order is dispatched. Unfortunately, presently, we do not provide the option of choosing your preferred courier company.[/vc_toggle][vc_toggle title=”What are the Coupon Codes?”]Coupon Codes are for all you lovely shopaholics to make your shopping experience more interesting as occasionally, we would be sending some of the best deals your way! It is a simple code which can be applied to get discounts on your purchases.[/vc_toggle][vc_toggle title=”How can I change my billing address?”]You need to login into your Deskshop account, where you can change the address under my account section >>My addresses>> Edit and also can update new information related to your profile.[/vc_toggle][vc_toggle title=”I should have received my order by now but I haven’t. What do I do?”]We request you to check your email and SMS for any communication regarding delivery timings from our side. We usually send a notification if there is a delay in delivery of your order.

In Case, You don’t get any notification, you can call on our customer care numbers which are available below.

0316 4099300, 0333 4334668, 0309 5005445[/vc_toggle][vc_toggle title=”Do I need to type my address every time I order?”]No! You don’t need to type the address every time you place an order, and we don’t forget our customers! An address once used will be saved in My Account -> My address. You can go to your saved addresses and modify your default Shipping (delivery) address and Billing address.You can also add more addresses using ‘Add a new address’ button. You can select any of the addresses instead of typing the shipping address while you are ordering.

Only if you have created your account on Deskshop.pk .[/vc_toggle][vc_toggle title=”What is Cash on Delivery ( COD )?”]With “Cash on Delivery” or COD, you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on Deskshop Platform.[/vc_toggle][/vc_column][/vc_row]